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Shipping & Returns
| ONLINE TRACKING ORDER: |
| Where to trace my SHIPPED / COMPLETED ORDER? |
Tracking number can be found at your ORDER HISTORY page AFTER login.
HK Post Air Mail Registered / EMS Express / Parcel
http://app1.hongkongpost.com/CGI/mt/enquiry.jsp
China EMS Express
http://www.ems.com.cn/english-main.jsp
HK DHL Express
http://www.dhl.com.hk/publish/hk/en.high.html
HK UPS Express
http://www.ups.com/WebTracking/track?loc=en_HK
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| SHIPPING AND HANDLING: |
| Why the shipping fee USD999,999 is shown the checkout cart? |
It means we DO NOT have the online shipping fee for your countries.
Please contact us for the correct shipipng fee.
Our staff will happy to answer your question quickly.
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| Do you sihp worldwide? |
- Yes, we ship to WORLDWIDE for MOST of the case.
As long as you can find your country in the sign up form, we do ship to your country.
Such as Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Baleares Islands, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde Islands, Caroline Islands, Cayman Islands, Central Africa, Chad, Chile, China, Christmas Islands, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Corsica, Costa Rica, Cote d''lvoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (inc. Dependencies), Faroe Islands, Fiji, Finland, France, France, Metropolitan, French Guiana, French Polynesia, Gabon, Gambia, Gaza & Khan Yunis, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Madeira, Malawi, Malaysia, Maldives, Mali, Malta, Mariana Islands, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia (Fed. State of), Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Korea, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Samoa (USA Territory), San Marino, Sao Tome and Principle, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Spanish territorist of North Africa, Spitzbergen, Sri Lanka, St. Christopher (St. Kitts) and Nevis, St. Helena, St. Kitts And Nevis, St. Lucia, St. Pierre and Miquelon, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikstan, Tanzania, Thailand, Togo, Tonga, Tortola (British Virgin Islands), Trinidad and Tobago, Tristan de Cunha, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna Islands, Western Samoa, Yemen, Zambia, Zimbabwe
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| What is the shipping fee? |
Unless or specify in the item description, all the items which is listed in the store will be shipped by:
- EMS Express or
- UPS Express or
- DHL or
- Fedex or
- Hong Kong Post Air Mail Registered
Shipping method and shiping charges will be STATED CLEAR DURING THE CHECKOUT PAGE.
Remote area fee is NOT included (only for DHL, UPS, Fedex or TNT shipment), for detail, please contact DHL, UPS, Fedex or TNT for checking your zip code.
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| How long does the item arrive on my hand? |
- Item is shipped from Hong Kong or China, depends on the items that your purhase.
Item will be shipped to you within 48hrs after received the payment.
(P.S. We only ship the item if and only if the payment is cleared).
- Shipment Time by EMS Express, UPS Express, DHL Express, Fedex or TNT.
Hong Kong: Less than 3 working days
Taiwan: Less than 4 working days
Rest of the world: 3-10 working days
- Shipment Time by EMS Express
Hong Kong: Less than 5 working days
Taiwan: Less than 10 working days
Rest of the world: 7-15 working days
- Shipment Time by Air Mail Registered.
Hong Kong: Less than 3-5 working days
Taiwan: Less than 4-7 working days
Rest of the world: 10-45 working days, depends on your countries.
Shipment may takes up to 90 day due to delay in custom clearances, we will not responsible for the delay in this case. Proof of shipment can be provided if buyer need.
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| RETURN POLICY: |
| What is the return Policy: |
- We ONLY SELL BRAND NEW ITEMS (unless specify in the item pages)!
- It is A MUST to contact us before returning the item(s). Return without my approval will not be processed.
- All returns must be made with the SAME items in brand new condition within 7 days of arrival.
We reject all USED/ OPENED items for return.
- The maximum acceptance date is 14 days upon arrival, with proper authorization; However, returns which exceeds 7 days return policy are subject to a 30% restocking fee. Returns which within 7 days are subject to a 20% restocking fee.
- Refund through the ORIGIONAL PAYMENT METHOD which buyer is used.
- Shipping & handling charges CANNOT BE REFUNDED in anyway.
- All defective items will be replaced with brand new items. Can't change to any other item, unless the item is no longer available.
- Buyer is responsible for the BOTH return and resending shipping charge for all situations, including factory's fault or damage via postal.
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